1. Upon logging into your student portal, click on “My Bookings”.
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2. Locate the course you’d like to submit a request for, and click on “Student Request”.
3. Select the type of request, in this case - “Reschedule for an assessment”.
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4. Input your reasoning for the request.
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5. Take note of the chargeable fees.
6. Select the module you will be taking the reassessment for.
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7. Select the type of reassessment recommended by your trainer, either reassessment or re-module.
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8. If it's a reassessment, refer to step 9. If it's a re-module, refer to step 10
9. If its a reassessment select the date and time for your reassessment (it has to be agreed by both student and trainer).
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10. If its a re-module, select the intake you’d like to join*
Please note that student net fees for the re-module are chargeable.
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11. Scroll down and click “Save Request”.
12. Upon submission, our customer service team will verify your request within 5 working days.